Functions Available at Helpdesk
Modified on: Wed, 6 May, 2015 at 5:12 PM
Tickets: For each
issue or query raised by an employee, an automated ticket gets generated and
sent to the respective helpdesk and a notification is sent to the creator.
Solutions: This is
Channelplay’s repository of policies and processes. Users can search the
Solutions page with appropriate keywords just like Google.
Forums: Forums can
be used for posting any specific query other than helpdesk for any employee to
Reports: Reports are
downloaded to assess the KPI Rating of the person in charge of the helpdesk as
per the timelines laid down by the management.
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