The Ticket Process
Modified on: Wed, 6 May, 2015 at 8:58 PM
Creating a ticket: A ticket can be created by:
- Emailing to
one of the helpdesk IDs
- Using the
Ticket Status: There
can be four status of ticket at any given time:
Open: New ticket.
Pending: If the agent asks for additional information.
Closed: Issue resolved.
If creator reopens
the ticket within 48 hours by replying to the resolution email.
Creators can give one of the following 3 ratings: Great, Just Okay, Not Good.
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