Question- I want to submit a query on the ''claims help desk'' regarding my claim, what all details I need to mention along with my query ?
Answer- Following details are required while answering a query pertaining to a claim :-
. The name of the employee along with his employee code.
. Claim code which the employee's used to get while submitting their claim on the online portal.
. POD details of the courier which has been sent to the claims department along with the tracking number and the screenshot of the online tracking status.