Helpdesk Overview

Purpose of Helpdesk
Channelplay is a vast organization with many employees in our various offices, and thousands of employees in the field serving our customers. We have variou...
Sat, 14 Mar, 2015 at 1:52 PM
Introduction to Helpdesk
The Channelplay Helpdesk provides help for the following issues HR Helpdesk The HR Helpdesk provides help related to HR operations such...
Thu, 5 Nov, 2015 at 6:46 PM
How to use the Helpdesk
There are 3 features available for users on the Helpdesk: Tickets If users have a specific issue that needs resolution, they can raise a ticket by click...
Sat, 14 Mar, 2015 at 2:29 PM
The Ticket Process
A helpdesk ticket can be created by either writing to one of the helpdesk email IDs, or by using the helpdesk portal to create one. Once a ticket is...
Sat, 14 Mar, 2015 at 1:20 PM