Helpdesk for Employees

Introduction and Purpose of Helpdesk
The Channelplay web based Helpdesk is the single point where all Channelplay associates can raise their queries and issues, and be sure to find satisfa...
Wed, 6 May, 2015 at 5:00 PM
HR Helpdesk and Admin Helpdesk
The HR Helpdesk provides help related to HR operations such as employee joining, leaves, payroll & payslips, PF & ESI, claims and employee exit...
Wed, 6 May, 2015 at 5:02 PM
IT, 1Office and 1Channel Helpdesk
The IT Helpdesk provides help related to Computers and Laptops, Software Installations such as Windows, MS Office and Antiviruses etc. and Office Inter...
Fri, 27 Oct, 2017 at 8:56 AM
Mystery Shopping & Audit Helpdesk
The MSA Helpdesk provides help to Mystery Shoppers and freelancers for issues related to their work, or for issues related to the Mystery Shopping Por...
Wed, 6 May, 2015 at 5:10 PM
Functions Available at Helpdesk
Tickets: For each issue or query raised by an employee, an automated ticket gets generated and sent to the respective helpdesk and a notification is s...
Wed, 6 May, 2015 at 5:12 PM
The Ticket Process
Creating a ticket: A ticket can be created by: Emailing to one of the helpdesk IDs Using the helpdesk portal. ...
Wed, 6 May, 2015 at 8:58 PM
Helpdesk KPIs
The software calculates all the following three scores: Average response time: < 1 day Average resolution time: 3 days Satisfact...
Wed, 6 May, 2015 at 5:40 PM